American Girl Dolls

Frequently Asked Questions

How do you source your items?

Through our recycling networks, we sort through thousands of pounds of used items daily and offer the best collections of wholesale used toys for our customers.

How does shipping work?

Once your order is placed you will receive a tracking number. We ship orders daily through USPS & UPS.

What is your return policy?

We do take returns. Each of our items are preowned, one of a kind toys and we take special care to list any faults they may have. Since they are used items, imperfections are normal. Please thoroughly view the images and read the item details that note any pre-existing damages before making your purchase. All items are SOLD AS IS. It is our promise to you, if we have listed an item incorrectly or there's a problem with your order, we will make it right.

How do I initiate a return?

Contact us explaining the situation and we will get back to you as soon as possible. To qualify for a refund, all items returned need to be in the same condition in which you received them. No returns will be processed until the item is returned to us. After we have received your item, please give us 5-7 business days to process the return. If you received your parcel with damage from the post office, please contact us to rectify the situation.